At Dhihaa Diva, we are committed to delivering your jewellery orders safely and conveniently. This Shipping Policy explains our shipping charges, delivery process, and related information.

1. Shipping Charges

We offer the following shipping rates within India:

• Chennai: ₹60
• Tamil Nadu: ₹80
• Other States in India: ₹100
• Free Shipping: On orders above ₹1000

Shipping charges applicable to your order will be displayed during checkout.

2. Delivery Locations

Dhihaa Diva currently delivers jewellery orders across India, subject to service availability at the customer's provided address.

Please make sure that your shipping address, PIN code, and contact number are accurate when placing your order.

3. Order Processing

Orders are processed after successful payment confirmation.

Processing time may vary depending on product availability, order volume, holidays, and other operational factors.

You will receive relevant order updates using the contact information provided during checkout.

4. Delivery Time

Delivery time may vary depending on your location and the courier service available in your area.

Delivery may take longer than expected due to:

• Public holidays
• Weather conditions
• Courier delays
• Remote delivery locations
• Incorrect or incomplete address information
• Unforeseen logistical circumstances

Dhihaa Diva will make reasonable efforts to ensure your order reaches you as soon as possible.

5. Tracking Your Order

Where tracking is available, shipment tracking information may be provided after your order has been dispatched.

You can use the tracking information to check the status of your shipment with the applicable delivery partner.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information.

Dhihaa Diva will not be responsible for delivery delays or failed deliveries caused by:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Missing address information
• Customer being unavailable to receive the order

Additional shipping charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer.

7. Delayed or Lost Shipments

Although we work with reliable delivery partners, unexpected delays may sometimes occur.

If your order is significantly delayed or appears to be lost during transit, please contact us with your order details so that we can coordinate with the delivery partner and assist you.

8. Damaged Package

If you receive a package that appears damaged or tampered with, please contact Dhihaa Diva as soon as possible.

Where applicable, we may request photographs or other information to help us investigate the issue with the delivery partner.

9. Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on their delivery procedures.

Please ensure that someone is available at the provided delivery address to receive the package.

10. Shipping Restrictions

Some locations may have limited or unavailable courier services. If delivery cannot be completed to the provided address, we may contact you to arrange an alternative solution.

11. Contact Us

For any questions regarding shipping or delivery, please contact us:

Dhihaa Diva
📞 Phone: +91 90878 74141
📧 Email: dhihaadiva@gmail.com
📍 Address: 270, Ammachi Gounder Street, Ramakrishna Road, Salem, Tamil Nadu – 636007, India

Note: Shipping charges and delivery timelines may be updated by Dhihaa Diva from time to time. The applicable shipping charge shown at checkout will apply to your order.