At Dhihaa Diva, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our anti-tarnish jewellery products.

1. Information We Collect

When you browse our website, place an order, contact us, or subscribe to our updates, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Website browsing and interaction details
• Information you voluntarily provide through our contact or enquiry forms

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

The information we collect may be used to:

• Process and deliver your jewellery orders
• Confirm and communicate order details
• Provide customer support
• Respond to enquiries and requests
• Send important updates regarding your orders
• Improve our website, products, and shopping experience
• Send promotional offers and updates when you have subscribed to receive them
• Prevent fraudulent or unauthorized activities
• Comply with applicable legal requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not unnecessarily store your complete card, UPI, or other payment credentials on our website.

Payment information is handled according to the privacy and security practices of the respective payment provider.

4. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment service providers
• Shipping and delivery partners
• Website and technology service providers
• Customer support or communication services
• Government or legal authorities when required by law

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may send you information about:

• New jewellery collections
• Special offers
• Discounts and promotions
• New arrivals
• Store updates

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request information about the personal data we hold about you and request correction or deletion of certain information.

For privacy-related requests, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised Last Updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us:

Dhihaa Diva
Phone: +91 90878 74141
Email: dhihaadiva@gmail.com
Address: 270, Ammachi Gounder Street, Ramakrishna Road, Salem, Tamil Nadu – 636007, India

Dhihaa Diva is committed to handling your information responsibly and providing a safe and trustworthy jewellery shopping experience.